Customer Operations Manager
Nawy
Employer Active
Posted on 9 Apr
Send me Jobs like this
Experience
5 - 10 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Manage and lead the customer operations team to deliver exceptional service and support.
Develop, implement, and monitor standard operating procedures (SOPs) to ensure consistency and efficiency.
Oversee the handling of customer inquiries, complaints, and feedback, ensuring timely and effective resolution.
Collaborate with sales, marketing, and product teams to align customer operations with business objectives.
Implement and manage customer relationship management (CRM) tools and platforms to streamline workflows.
Analyze customer data and operation metrics to identify trends, challenges, and opportunities for improvement.
Design and track key performance indicators (KPIs) related to customer operations and satisfaction.
Facilitate training and development programs to enhance team capabilities and customer interaction quality.
Ensure compliance with company policies and regulatory requirements concerning customer data and interactions.
Drive continuous improvements in customer operational processes to increase efficiency and customer loyalty.
Desired Candidate Profile
Bachelor s degree in Business Administration, Operations Management, or a related field.
At least 5 years of experience in customer operations or customer service management, preferably in real estate or a related industry.
Proven leadership skills with experience in managing and developing teams.
Strong analytical skills with the ability to interpret data to make informed decisions.
Excellent communication and interpersonal skills.
Experience with CRM software and customer operation platforms.
Ability to manage multiple priorities in a fast-paced environment.
Knowledge of process improvement methodologies is a plus.
Fluency in English; additional languages are advantageous.
Company Industry
- Real Estate
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Operations Manager
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com