Customer Operations Specialist

Minlo

Employer Active

Posted on 30 Sep

Experience

1 - 3 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Assign Job Orders to Authorized Service Center
  • Ensure All Job Orders tickets closed as per Service Center criteria (Timing & Quality)
  • Follow up unclosed Tickets and take corrective actions to meet Service Center KPI s
  • Prepare monthly financial reports for Authorized Service Center
  • Escalating complex problems to supervisors or other departments
  • Following up with customers to ensure resolution

Desired Candidate Profile

  • Bachelor s degree in Business Administration, Management, or a related field.
  • 1-3 years of experience in customer operations, customer service, or a related role.
  • Excellent verbal and written communication skills in both Arabic and English.
  • Strong organizational and multitasking abilities with keen attention to detail.
  • Demonstrated problem-solving skills and a proactive approach to addressing challenges.
  • Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
  • Ability to work effectively in an office-based, fast-paced environment.
  • Strong interpersonal skills and the ability to build rapport with customers and colleagues.
  • Willingness to learn and adapt to new technologies and processes.
  • Commitment to delivering high-quality service and maintaining customer satisfaction.

Company Industry

  • Other

Department / Functional Area

  • Data Entry
  • Operations
  • Back Office Processing

Keywords

  • Customer Operations Specialist
  • Manufacturing

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Minlo

https://wuzzuf.net/jobs/p/jwsnwcgiways-customer-operations-specialist-minlo-cairo-egypt