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Experience
2 - 3 Years
Job Location
Education
Diploma, Bachelor of Education
Nationality
Emirati (UAE)
Gender
Female
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Proactively manage customer inquiries and resolve issues with efficiency and empathy, ensuring a positive customer experience.
- Build and maintain strong customer relationships through regular communication, understanding their needs and providing tailored solutions.
- Handle customer complaints professionally, investigating the root cause and implementing effective resolutions to prevent recurrence.
- Analyze customer feedback and data to identify trends and suggest improvements to customer service processes and offerings.
- Onboard new customers, guiding them through the initial setup and ensuring they understand the product or service.
- Conduct customer satisfaction surveys and analyze the results to measure and improve overall customer happiness.
- Escalate complex issues to the appropriate departments or individuals, ensuring timely resolution and follow-up.
- Stay up-to-date on product knowledge, industry trends, and competitor activities to provide informed customer support.
- Maintain accurate customer records and update customer information in the CRM system.
- Collaborate with sales and marketing teams to identify and pursue upselling and cross-selling opportunities.
Desired Candidate Profile
- Minimum of 2 - 3 years of experience in a customer-facing role, preferably.
- High school diploma or equivalent is required; a bachelor's degree in a related field is preferred.
- Proven ability to handle customer interactions with professionalism, empathy, and a positive attitude.
- Excellent written and verbal communication skills, including active listening and clear articulation.
- Proficiency in CRM software and other relevant customer service tools.
- Strong problem-solving skills with the ability to think critically and find creative solutions.
- Ability to work independently and as part of a team, managing time effectively and meeting deadlines.
- Candidate must be Emirati.
Employment Type
- Full Time
Company Industry
Keywords
- Customer Service Representative
- Problem-Solving
- Customer Service
- Client Care Coordinator
- Relationship Building
- Client Relationship Executive
- Conflict Resolution
- CRM Software
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TRANS MIDDLE EAST MANAGEMENT CONSULTANCY
Economic Group Holdings is a Group Established in United Arab Emirates which encompasses of diverse business activities including but not limited to Taxi Transportation, Limousine Service, Logistics, Automobile Garages, Auto Trade, Auto Spare Parts Trading, Landscape and Irrigation, Advertisement, etc.
Abdul Wahab - HR Head
CBI Bank Building, 1st Floor. Al Rigga DEIRA, DUBAI, Dubai, United Arab Emirates JLT, Dubai, United Arab Emirates (UAE)
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