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Experience
4 - 7 Years
Monthly Salary
AED 3,500 - 4,000 ($946 - $1,081)
Job Location
Sharjah(Al Butina) - United Arab Emirates (UAE)
Education
MBA/PG Diploma in Business Mgmt(Marketing)
Nationality
Any Arab National
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Proactively address customer inquiries and resolve issues with a focus on first-call resolution, ensuring customer satisfaction.
- Manage customer accounts, including updating information, processing orders, and handling billing inquiries efficiently and accurately.
- Develop and maintain strong customer relationships by providing personalized service and building rapport to foster loyalty.
- Conduct customer outreach through calls, emails, and other channels to gather feedback and identify opportunities for improvement.
Desired Candidate Profile
- Possesses a high school diploma or equivalent; a bachelor's degree is a plus.
- Holds relevant customer service certifications (e.g., Certified Customer Service Professional) is advantageous.
- Has 1-3 years of experience in customer service, preferably in the technology or e-commerce industries.
- Demonstrates a strong command of the English language, both written and spoken, along with fluency in any other language.
Employment Type
- Full Time
Company Industry
- Medical
- Healthcare
- Diagnostics
- Medical Devices
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Representative
- Customer Service
- Problem Solving
- Relationship Building
- Product Knowledge
- Customer Experience Associate
- CRM Software
- Conflict Resolution
ZULEKHA HOSPITAL LLC
Zulekha Hospitals, UAE (JCI Accredited and Winner of Dubai Quality Award) is the largest Healthcare provider in the region. Our chain of healthcare includes 2 multi-disciplinary Hospitals at Sharjah & Dubai, 4 Medical centers and 3 pharmacies. We have super specialty units like Cardiac Care, ICU and NICU with excellent Diagnostic facilities.
Sathish - HR Executive
P O Box 457 Sharjah Ruwi, Dubai, United Arab Emirates (UAE)