Customer Relation Specialist

Erada

Serve as the primary point of contact for partners, resolving queries and providing guidance.

• Build and maintain long-term relationships with customers and partners by understanding their needs.
• Provide proactive support, including product recommendations, troubleshooting, and best practices.
• Conduct onboarding and training sessions for new partners.
• Collaborate with cross-functional teams (sales, product, technical support) to deliver integrated solutions.
• Identify opportunities to upsell or cross-sell products and services.
• Maintain accurate records of interactions and transactions using CRM (Salesforce).
• Monitor partner feedback, identify trends, and recommend improvements.
• Stay updated on industry trends, product developments, and competitor activities.

Education:

• Bachelor s degree in business, Marketing, or related field

Prior Work Experience:

• 1-3 years in partner/customer success, account management, or related roles

Language Proficiency:

• Fluency in both spoken & written English language is required.

Skills & Abilities:

• Strong communication and relationship-building skills
• Problem-solving and analytical thinking
• Training and presentation skills
• Proficiency in CRM software (Salesforce preferred)

Knowledge:

• Industry trends, product knowledge, competitor landscape