Customer Relation Specialist
Under 5 International Pr...
Employer Active
Posted 13 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Serve as the primary point of contact for parents and guardians, addressing inquiries and concerns promptly and professionally.
Facilitate smooth communication between families and teaching staff to ensure a positive preschool experience.
Maintain accurate records of parent interactions, feedback, and requests using school management systems.
Assist with the enrollment and orientation process for new families, providing clear information and support.
Coordinate and support parent-teacher meetings, events, and community activities.
Gather and relay feedback from families to relevant departments to drive continuous improvement.
Resolve conflicts or issues with empathy and in accordance with preschool policies.
Collaborate with administrative and teaching teams to ensure consistent messaging and service quality.
Prepare and distribute newsletters, announcements, and other communications to families.
Support the implementation of customer service initiatives and contribute to a welcoming school environment.
Desired Candidate Profile
Up to 1 year of experience in customer service, client relations, or a related field.
Excellent verbal and written communication skills.
Strong interpersonal skills with a friendly and approachable demeanor.
Ability to handle sensitive situations with discretion and professionalism.
Organizational skills and attention to detail.
Proficiency in using office software and school management systems.
Ability to work collaboratively in a team-oriented environment.
Flexibility to adapt to changing priorities and needs.
Commitment to upholding the values and mission of the preschool.
Willingness to work on-site in a fast-paced, dynamic preschool setting.
Company Industry
- Education
- Training
- Teaching
- Academics
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Relation Specialist
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