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Experience
1 - 3 Years
Job Location
Education
MBA/PG Diploma in Business Mgmt(Marketing)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Develop and maintain strong relationships with key clients by understanding their needs and proactively offering solutions that exceed expectations.
- Proactively identify and resolve customer issues, complaints, and inquiries efficiently, ensuring a positive customer experience and minimizing churn.
- Analyze customer feedback and data to identify trends, pain points, and opportunities for service improvement, leading to enhanced customer satisfaction.
- Collaborate with internal teams (sales, marketing, product) to align customer strategies, ensuring a seamless and integrated customer journey.
Desired Candidate Profile
- Possesses a Bachelor's degree in Business Administration, Marketing, or a related field to establish a foundational understanding.
- Holds relevant certifications in customer service or CRM (e.g., CCXP, CRM certification) to demonstrate industry knowledge and commitment.
- Has 5+ years of experience in customer relations, ideally within the [Industry] industry, showcasing practical expertise.
- Demonstrates a track record of success in managing and growing customer relationships, resulting in increased customer retention.
Employment Type
- Full Time
Company Industry
- Real Estate
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service
- Problem-Solving
- Client Relationship Management
- Business Development Manager
- Strategic Planning
- Communication Skills
- Account Manager
- Customer Relationship Management CRM
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Arafat Real Estate L.L.C
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