Customer Relations Manager

Jobs for Humanity

Develop and implement customer service strategies aligned with organizational goals

• Lead and mentor a team of customer service representatives, providing guidance and support
• Analyze customer feedback and data to identify trends and areas for improvement
• Collaborate with cross-functional teams to resolve complex customer issues and enhance service delivery
• Establish and maintain key performance indicators (KPIs) for customer service operations
• Develop and implement training programs to enhance team skills and knowledge
• Manage customer escalations and high-priority cases, ensuring timely and satisfactory resolutions
• Create and present regular reports on customer service performance to senior management
• Stay updated on industry trends and best practices in customer relations management

5+ years of experience in customer service or customer relations

• Proven track record of developing and implementing successful customer service strategies
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Demonstrated ability to lead and motivate teams
• Customer service certifications
• In-depth understanding of customer service best practices and customer experience management
• Ability to work in a fast-paced, multicultural environment
• Fluency in English; Arabic language skills are a plus