Customer Relations Officer - Presales GBS Dubai

Employer Active

Posted 1 hrs ago

Experience

2 - 8 Years

Job Location

Ajman - United Arab Emirates (UAE)

Education

Secondary School, Intermediate School, Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Role Purpose
We are looking for a proactive and persuasive Customer Relations Officer – Presales at Gedu to engage with potential customers, generate leads, create applications, and schedule appointments for the sales team. The ideal candidate should be confident in handling outbound calls, building rapport with prospects, and contributing to business growth.

Job Responsibilities

  • Counsel and advise students with an overseas education background.
  • Make outbound calls to potential customers to introduce and explain the company’s products and services.
  • Identify student needs and qualify leads for the sales team.
  • Cross-sell other brands based on the student’s profile.
  • Follow up with customers through calls, emails, and WhatsApp.
  • Schedule appointments and ensure smooth handover of qualified leads.
  • Maintain accurate customer records in the CRM system.
  • Follow up with potential customers to maximize conversions.
  • Meet daily, weekly, and monthly call and lead targets.
  • Maintain a positive and professional attitude in all customer interactions.

Desired Candidate Profile


Essential Skills and Experience

  • Minimum qualification: Graduation.
  • 3 to 4 years of experience in tele-calling, customer service, or pre-sales.
  • Excellent verbal communication skills in English.
  • Strong persuasion, negotiation, and relationship-building skills.
  • Ability to handle objections and remain professional.
  • Basic knowledge of MS Office and CRM tools.
  • Target-driven, self-motivated, and result-oriented.
  • Experience in overseas education counselling preferred.
  • Experience in document collection and creating university or college applications will be an added advantage.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

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GBS Dubai

GBS is a higher education provider specialising in a range of sector-relevant courses, leading to globally-renowned qualifications at campuses in Dubai, the United Kingdom and Malta. Our partnerships with leading higher education providers enable us to deliver vocational, undergraduate and postgraduate programmes in banking, finance, accounting, business, tourism, healthcare – and more. We want our students to thrive in today’s competitive job market, so our excellent links to employers and bespoke academic and career guidance are essential for giving our students the edge in their future careers. Our learning environments are inclusive spaces, just like our approach to recruiting students. We want to widen the access to higher education among groups currently under-represented in the sector. Students taking our GBS courses earn internationally recognised qualifications that are accepted around the world. In the UAE, GBS Dubai is authorised by the Knowledge and Human Development

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