Customer Relationship Officer

ADIB - Abu Dhabi Islamic Bank

Responsibilities:

• Deposit account documentation.
• Handle inquiries related to deposit accounts.
• Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
• Finance account documentation.
• Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.
• Sales-Management of service delivery.
• Sell and cross sell ADIB's products and promote ADIB's image Staff Management and coordination.
• Management of subordinates, plan their trainingand appraisal.
• Perform other task specified by Management.

Specialist Skills / Technical Knowledge Required for this role:

• Broad knowledge of ADIB's Retail Banking financial products & services
• Thorough knowledge of ADIB's Retail Credit & Operational Policies & Procedures
• Good Knowledge of UAE banking practices , regulations & risks
• Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management Information skills
• Computer skills