Customer Relationship Officer Emirates Islamic

Job Description

To comply with country regulations, we are looking for UAE talent to fill this role.

Job Responsibility: 

The primary purpose of this job is :

Provide end to end customer service to Priority Banking customers as per bank TAT’s

Assist the RM to whom he/she is tagged by taking ownership of all servicing (queries, requests, complaints, application processing, etc.) related requirements of the customers under the RM’s portfolio. Along with supporting processing customer applications/ system requests etc.

Ensure customers visiting the Priority Centers are serviced on priority with their requests/complaints 

Address customer complaints & provide First Contact Resolution where ever possible

Ensure end to end follow up till the customer complaint is resolved and escalate when necessary

Follow-up with customer post complaint resolution ensuring customer experience

Adherence to applicable policies & procedures to safeguard bank’s interests

Report discrepancies to management

Ensure cross sell to each Priority Banking customer and ensure no Priority Banking customers have less than 5 products with the bank

High School or Bachelor degree

Relevant experience in related/similar job 

Competitive salary package 

Strong emphasis on work-life balance and wellbeing across the bank 

World-class Learning & Development platform and career development 

Generous annual leave entitlement and Private Healthcare 

Job Skills & Qualifications:

High School or Bachelor degree

Relevant experience in related/similar job