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Vacancy
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Job Description
Roles & Responsibilities
Your Key Responsibilities:
- Act as the first point of contact for customers regarding service coordination, scheduling, and general service enquiries.
- Coordinate service jobs including technician mobilization, attendance, scheduling and job tracking.
- Prepare, issue, and maintain service-related documentation such as work orders, service reports, and job completion records.
- Liaise closely with service engineers, operations, procurement, sales and logistics teams to ensure timely service and sales execution.
- Provide clear and professional communication with customers regarding service status, delays, or changes.
- Assist in the preparation and monitoring of sales forecasts, budgets, and performance metrics.
- Maintain accurate service records in ERP / CRM systems and ensure proper job closure.
- Support invoicing processes by ensuring completeness and accuracy of service documentation.
- Perform general administrative tasks, such as filing, data entry, and document management.
- Assist with quotations, purchase orders, and basic commercial coordination as required.
- Ensure compliance with internal procedures, customer requirements, and HSE documentation standards.
Desired Candidate Profile
Diploma or degree in Office Administration or related field is preferred.
2 4 years of experience in a customer service, service coordination, or operations support role, ideally within the maritime or industrial services sector. You are highly organized, customer-focused, and comfortable working in a fast-paced service environment.
You possess excellent verbal and written communication skills, including professional phone etiquette. confident in communicating with customers, service engineers, and internal stakeholders. Proficiency in Microsoft Office is required, and experience with ERP or CRM systems is considered an advantage. Adaptability and willingness to learn new tasks and take on additional responsibilities as needed.
Company Industry
- Industrial Products
- Heavy Machinery
Department / Functional Area
- Administration
Keywords
- Customer Service Administrator
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Alfa Laval
Sonihull (NRG Marine), a subsidiary of Alfa Laval Group, is a market-leading provider of ultrasonic antifouling solutions. With installations across thousands of vessels globally, we specialize in marine and industrial ultrasonic applications, enhancing operational efficiency and environmental compliance. As part of our continued growth, we are seeking an Administrative Assistant with experience in marine or related technical service industries to support our service operations based in Abu Dhabi, UAE.