Customer Service Administrator
ECRAL
Posted on 9 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly and professionally.
- Coordinate and manage customer bookings, ensuring accurate data entry and timely confirmation of reservations.
- Liaise with internal teams to ensure seamless delivery of car rental and limousine services.
- Maintain up-to-date records of customer interactions, transactions, and feedback in the company s CRM system.
- Handle customer complaints and escalate complex issues to the appropriate departments when necessary.
- Monitor and follow up on ongoing service requests to ensure customer satisfaction and timely resolution.
- Prepare and process rental agreements, invoices, and related administrative documentation.
- Support the sales and operations teams by providing customer insights and assisting with service improvements.
- Assist in the onboarding and orientation of new customers, providing clear information about services and policies.
- Contribute to a positive office environment by collaborating with colleagues and upholding ECRAL s values and standards.
Desired Candidate Profile
- Bachelor s degree or equivalent experience in business administration, customer service, or a related field.
- 3-6 years of proven experience in a customer service or administrative role, preferably within the automotive or service industry.
- Excellent verbal and written communication skills in both Arabic and English.
- Strong organizational skills with the ability to manage multiple tasks and priorities efficiently.
- Demonstrated problem-solving abilities and a proactive approach to customer issues.
- Proficiency in Microsoft Office Suite and familiarity with CRM systems.
- Ability to work effectively in a fast-paced, office-based environment.
- High attention to detail and accuracy in handling customer data and documentation.
- Strong interpersonal skills and a customer-centric mindset.
- Flexibility to adapt to changing business needs and willingness to take on new challenges.
Company Industry
- Consulting
- Management Consulting
- Advisory Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Administrator
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