Customer Service Advisor - Airline Sector

Transcom

What do we offer you?

• An international and inclusive environment: where you will feel supported, encouraged and welcome from day one;
• Continuous development: through our internal learning platforms specializing in the aeronautical industry;
• Endless growth opportunities: 90% of our managers and leaders started their careers as customer service advisors;
• Complete initial training: a program to master reservation tools (GDS), ticketing policies and regulations for international areas;
• Modern and comfortable offices: with relaxation spaces for your breaks;
• Flexible hours;
• Covered transport: Free taxis for shifts ending between 7:00 p.m. and 11:00 p.m.;
• Corporate benefits and discounts.

Join Transcom as a Customer Advisor in the A sector!

As the travel ambassador for our passengers, you perform work with real impact: transforming every stopover or booking into a memorable experience. In this role, you will:

• Assisting travelers in managing their bookings (domestic and international flights);
• Offer reactive assistance through calls, emails or chat for ticket modifications, upgrades or special services (luggage, meals, mobility assistance);
• Managing varied situations: incident resolution (delays, flight cancellations, lost luggage) and proposing rerouting solutions;
• Guide clients on travel formalities, visas and security protocols to the area;
• Contribute to the company's success by ensuring exemplary customer loyalty through premium service;
• Working rotating shifts.

Desired profile:

• Proficiency in Spanish (C1 level or native), both spoken and written;
• Excellent communication skills and emotional intelligence to reassure passengers in any situation;
• Multitasking capability: simultaneously manage reservation systems (like Amadeus/Sabre) and internal communication tools;
• Rigor and attention to detail: an error in the date or destination is not an option in the air sector!
• Positive attitude: you have a vocation for "high-level" service and you know how to keep smiling under pressure.

Life at Transcom

At Transcom, our commitment is unwavering. To our clients and to each other. Every day, someone begins their journey with Transcom, taking the potential they have today and transforming it into the skills of tomorrow. Here, effort, teamwork, and mutual support are valued. We drive positive and lasting change in our teams and communities. That's who we are at Transcom: we care for and support one another. You're part of the team, just as you are, from day one. And with the right mindset, there are no limits to what we can achieve together.