Customer Service Advisor - Arabic Speaking Danube Building Materials FZE

Employer Active

Posted 19 min ago

Experience

1 - 4 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Arab National

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Handle inbound and outbound customer calls in a professional and courteous manner.

  • Respond to customer inquiries and resolve complaints efficiently in both Arabic and English.

  • Provide accurate information regarding products, services, policies, and procedures.

  • Deliver excellent customer support through phone calls, email, and chat platforms.

  • Resolve customer queries promptly while ensuring high customer satisfaction.

  • Escalate complex issues to the relevant departments when necessary.

  • Maintain accurate records of customer interactions and follow-up activities in the system.

  • Support customers through live chat and other digital communication channels.

  • Ensure timely responses and maintain service quality standards.

  • Build and maintain positive relationships with customers through effective communication and problem-solving skills.

  • Coordinate with internal teams to ensure smooth issue resolution.

  • Meet daily productivity, quality, and customer satisfaction targets.

Desired Candidate Profile

  1. Fluency in Arabic and English (spoken and written) is mandatory.

  2. Previous experience in customer service, call center, or chat support roles.

  3. Strong communication and interpersonal skills.

  4. Ability to handle customer complaints professionally and patiently.

  5. Experience using CRM systems and chat support platforms.

  6. Good typing speed and multitasking abilities.

  7. Ability to work in a fast-paced environment and rotational shifts if required.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Customer Services
  • Arabic Speaking
  • Customer Support Specialist
  • Problem Solving
  • Customer Satisfaction
  • Communication Skills
  • Client Service Representative

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Danube Building Materials FZE

Danube has grown into one of the largest building materials company in the region, with 31 branches worldwide - 20 in the UAE, 2 in Oman, 2 in Bahrain, 2 in Saudi Arabia, 1 in Qatar and 4 in India, in addition to procurement offices in China and Canada. The company has been and is currently involved in major projects across the UAE, Oman and Bahrain, including Emirates Hills, the Burj Al Arab, Shangri-La Hotel, Grand Hyatt, Motor City, Burj Dubai, Dubai Airport Terminal 3, Yas Island, Reem Island, Saadiyat Island, and Al Raha Beach Hotel, among others. Danube saw an impressive 25 per cent rise in revenues in 2010 in spite of the global economic crisis and projects a similar growth in 2011, that will take its revenues to AED 1.6 billion. Danube has also invested AED 50 million in a new manufacturing facility; spread over 1.3 million square feet, in Dubai TechnoPark, which would be functional this year. Buoyant on its growth prospects, Danube Building Materials, the leader in construction, building materials and shop fitting industries, has set a target of attaining USD 1 billion (AED 3.67 billion) revenue by the year 2015.

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Abuzer Ali - HR

Jabel Ali Free Zone United Arab Emirates, Dubai, United Arab Emirates (UAE)