Customer Service Advisor (M/F) - Customer Service - Fez - French Concentrix Corporation

Employer Active

Posted 8 hrs ago

Experience

1 - 4 Years

Job Location

Meknes - Morocco

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Who are we? Concentrix is ​​an international company present in over 70 countries. We excel at improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment. Your mission as a Back Office Customer Advisor: As a Back Office Customer Advisor, you will play a key role in:
  • Accurately Handling Customer Requests : Process customer requests and inquiries through written channels such as emails, online forms, and chats, while ensuring precise and structured follow-up.  
  • R solves problems effectively : Analyze requests, identify suitable solutions and handle complaints to guarantee customer satisfaction.
  • Ensuring quality and compliance : Respecting internal procedures and quality standards in every interaction to maintain impeccable service.
  • Contributing to customer loyalty : Offering personalized responses that strengthen trust and customer relationships.
What we offer you: At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:
  • An attractive salary with additional bonuses :
    • Language bonus dedicated to our multilingual Game-Changers.
    • Regularity bonus from the 12th month and motivating performance bonuses.
    • First special A d El Adha.
  • Exceptional employee benefits :
    • Advantageous health insurance and supplementary retirement benefits after one year.
    • Flexible hours with the possibility of teleworking after an integration period.
    • Free access to our gym.
    • Transport assur allowing you to travel to your workplace safely and without logistical constraints.
    • Ongoing training to develop your skills and acquire new knowledge tailored to the position.

Company Industry

  • Call Center
  • BPO
  • KPO
  • Outsourcing

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Advisor (M/F) - Customer Service - Fez - French

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Concentrix Corporation

https://jobs.concentrix.com/job/?id=2560347988

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