Customer Service Advisor - French

Foundever

As part of a young and dynamic team, your mission will be:

• Advise and recommend to clients the packages and plans that best suit their interests;
• Respond to customer questions and requests regarding services, products, and their functionalities; Manage invoicing
• Process customer requests, manage disputes and invoice adjustments;
• Manage customer accounts;
• Provide basic technical support.

Following an initial paid training course of several weeks, you will benefit from a cycle of continuing training courses designed to promote your career within a multinational company that gives you the opportunities and the means to evolve.

Search Profile

• Very good flexibility in working hours to work 44 hours per week on a rotating basis;
• An excellent level of language proficiency in French, both spoken and written;
• A first experience REQUIRED as a technical advisor;
• Technical training (Computer Science, Networks, etc.);
• An ability to work independently as well as in a group;
• Availability 5 days a week;
• A good eye for detail;
• Good communication skills and a good business sense;
• A very good expression;
• Technical skills

Employee benefits and other

In addition to a permanent employment contract (CDI), social security, private health insurance, and guaranteed transportation during closing hours, Foundever offers you:

• A certified training course;
• A capped sales bonus;
• A performance bonus;
• A salary that increases over time;
• Subscribing to the CNSS;
• Private health insurance
• Club social

Like all positions in our company, this position is open to people with reduced mobility.