Customer Service Advisor - Italian

Foundever

Job Description

Our multinational company is recruiting Italian-speaking Inbound Account Managers for one of our clients.

Your mission will be to:

• Ensure the correct management of various customer transactions (calls, emails, chats).
• Embody, promote and enhance the image, products and services of the market.
• Know, master, and communicate the procedures, the specificities of the different product categories, the general conditions of sale, and legal obligations.
• Comply with group security and confidentiality policies and procedures

Profile wanted

• A high school diploma
• Excellent command of Italian with an intermediate level of English for management.
• A high level of interpersonal communication skills
• Good command of customer relationship management (CRM) techniques
• Good interpersonal skills
• Ability to demonstrate a high level of empathy and understanding of the interlocutor's speech and needs.
  

Social and other benefits

In addition to a permanent contract (CDI), social security, private health insurance and transportation during closing hours, Foundever offers you:

• Certification training;
• A de-capped sales bonus;
• Un bonus di renda;
• An evolving salary;
• CNSS subscription;
• Private health insurance
• Social club

As with all positions in our company, this position is open to people with limited mobility.