Customer Service Advisor

Farfetch

Posted on 24 Sep

Experience

1 - 3 Years

Job Location

Egypt - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

We are looking for a Customer Service Advisor (English & Arabic Speaker) to work in a relaxed environment and be part of a well-motivated, and growing team. Reporting to the Customer Service Manager, you will gain excellent experience, which will broaden as the team grows. You will have main responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel.

WHAT YOU'LL DO

  • Online Customer support via several channels including phone, email, and social media;
  • Support of sales by being aware of current trends, styles, and availability of products;
  • Liaising with boutiques, logistics, and other partners to ensure up to date delivery schedule;
  • Ensuring that exemplary levels of Customer service are displayed at all times and our brand values are reflected in all interactions;
  • Being front line voice and ears of Farfetch.

Desired Candidate Profile

WHO YOU ARE

  • Native Arabic speaker;
  • Has excellent verbal and written communication skills in English (essential minimum C1 level), both spoken and written
  • Experienced in customer service ( 1 year), in a fashion environment;
  • Proficient in the use of IT systems, both customer service specific and windows packages;
  • Experience with written skills;
  • Knowledgeable of fashion/fashion brands;
  • Exceed customers' expectations;
  • Available to work in Cairo (hybrid work).

Company Industry

  • Internet
  • E-commerce
  • Dotcom

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Advisor

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Farfetch

Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. We bring together an incredible creative community made up by our customers, our partners and our people, celebrating diverse skills and perspectives.

OPERATIONS

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

Read More

https://jobs.lever.co/farfetch/c445c023-105a-4064-b483-91c1b9d27a6c