Customer Service Advisor

VOIS Egypt

Multiple VacanciesEmployer Active

Posted on 15 Sep

Experience

0 - 2 Years

Job Location

Giza - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

3 Vacancies

Job Description

Roles & Responsibilities

  • Deliver exceptional customer service to German-speaking clients via phone, email, and chat.
  • Respond promptly and professionally to customer inquiries, providing accurate information and effective solutions.
  • Handle and resolve customer complaints with empathy and efficiency, ensuring customer satisfaction.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Stay updated on company products, services, and policies to provide informed assistance.
  • Meet or exceed individual and team performance targets, including response time and customer satisfaction metrics.
  • Identify opportunities to improve processes and enhance the customer experience.
  • Participate in ongoing training and development sessions to maintain high service standards.
  • Adhere to company guidelines, data protection regulations, and quality assurance standards.

Desired Candidate Profile

  • Fluency in German (both written and spoken) is essential. C1 or C2
  • Excellent communication and interpersonal skills.
  • Ability to work independently in a home-based environment.
  • Strong problem-solving and conflict resolution abilities.
  • Customer-oriented mindset with a focus on delivering high-quality service.
  • Ability to multitask and manage time effectively in a fast-paced setting.
  • Attention to detail and accuracy in handling customer information.
  • Willingness to work flexible hours, including weekends or holidays if required.
  • Up to 2 years of experience in customer service or a related field is a plus.

Company Industry

  • Call Center
  • BPO
  • KPO
  • Outsourcing

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Advisor (German Speaker)

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VOIS Egypt

https://wuzzuf.net/jobs/p/qprbmha494gj-customer-service-advisor-german-speaker-vois-egypt-giza-egypt