Customer Service Advisor

Foundever

Job description

Our multinational company is hiring customer service representatives to answer calls on behalf of one of our clients.
Their duties are as follows:

Ensure that customer calls and emails are handled correctly.
Embody, promote, and enhance the brand's image, products, and services. Demonstrate
knowledge, mastery, and communication of the procedures and specifics of the various product categories, the terms and conditions, and legal obligations.
Follow the group's policies and procedures regarding security and data protection.
Generate additional sales using appropriate sales techniques and consulting approaches.
Ability to work in a constantly changing hotel environment.

Desired profile

Excellent written and spoken German skills.
A minimum of a high school diploma (Abitur).
A business-minded approach, combined with a strong ability to make suggestions.
Experience in a call center is an advantage.
Proven interpersonal communication skills.
Customer-oriented attitude (smiling, courtesy, empathy, listening attentively without interrupting).

Social benefits and other

In addition to a permanent employment contract (CDI), social security, private health insurance and guaranteed transport during closing times, Foundever offers you:

• A certifying training program;
• A defunded sales premium;
• A performance bonus;
• A salary with potential for growth;
• Membership in the CNSS;
• A private health insurance
• Social Club

Like all positions in our company, this position is open to people with limited mobility.
To complete your application and take your access test, please copy the following link to a website and