Customer Service Agent - Back Office Chat/Voice

VXI

Multiple VacanciesEmployer Active

Posted on 19 Nov

Experience

0 - 2 Years

Job Location

Egypt - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

99 Vacancies

Job Description

Roles & Responsibilities

What You ll Be Doing:

  • Answer customer inquiries related to products and services
  • Provide accurate billing and technical support
  • Troubleshoot and resolve service issues with professionalism
  • Document customer interactions in internal systems
  • Maintain a high level of customer satisfaction

  • Fluent English speakers (B2+ / C1 level)
  • Customer-focused, solution-oriented individuals
  • Eager to grow in the customer experience and telecom space

Work Conditions:

  • Rotational shifts (5 days/week, 2 days off)
  • 9 working hours per day, including a 1-hour break
  • On-site role at our office in City Stars, Nasr City
  • Transportation provided (pickup points + door-to-door after 11 PM)

What We Offer:
  • EGP 19,000 gross monthly salary
  • Up to EGP 2,800 overnight allowance
  • Free transportation
  • Social & medical insurance
  • Paid training start learning from Day 1 (no fees)
  • Clear growth path in a multinational environment

Who Should Apply:
  • Fluent English speakers (B2+ / C1 level)
  • Customer-focused, solution-oriented individuals
  • Eager to grow in the customer experience and telecom space

Desired Candidate Profile

Fluent English speakers (B2+ / C1 level)

  • Customer-focused, solution-oriented individuals
  • Eager to grow in the customer experience and telecom space

Company Industry

  • Call Center
  • BPO
  • KPO
  • Outsourcing

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Agent - Back Office Chat/Voice

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VXI

Company Description

VXI Global Solutions is a leader in customer service, customer experience, and digital solutions.

  • Founded in 1998, VXI has 43,000 employees across more than 40 locations in North America, Asia, Europe, and the Caribbean.
  • As a fast-growing organization, VXI delivers omnichannel and multilingual support, software development, and process excellence to many of the world s most respected brands.
  • Backed by Bain Capital, VXI is one of the few U.S.-based customer care organizations operating in China.


Read More

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