Customer Service Agent (Non-Voice): French

BrickBrands

Employer Active

Posted on 31 Mar

Experience

2 - 7 Years

Job Location

Morocco - Morocco

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Here s What You Will Do:

  • Actively monitor and engage with customer reviews, comments, mentions (and more) across different platforms, with strong judgment, context awareness, and the right brand tone, while providing clear and helpful responses about the client s products.
  • Respond to potential customers via public responses, chat, email, direct messages, and app store review sections.
  • Quickly identify trends or issues within customer communications (whether text, memes, or media) and stay updated on current social media and app store lingo and share them with the team.
  • Moderate reviews and comments on the client s apps and platforms, ensuring content adheres to brand guidelines and policies.
  • Analyze user feedback to make informed decisions about moderating or escalating issues in a timely manner.
  • Work closely with the client to ensure their app communities are safe and align with brand values and user guidelines.
  • Maintain regular communication with your manager to address questions, resolve issues, and provide updates.
  • Addresses public and private customer care issues across social
  • Contributing to consistent quality across shifts (tone, accuracy, decision-making)

Desired Candidate Profile

Here s What You Will Need:

  • A High School Diploma or equivalent
  • A personal PC/laptop with a working webcam
  • A good working home environment with a stable internet connection
  • 2+ years of experience in social care, community management, CX support, or digital customer service
  • Fluent in English both written and oral
  • Strong verbal communication & writing skills (friendly, clear, and socially native)
  • General knowledge and interest in various social media platforms
  • Experience as a content moderator / engaging in all social media platforms is a plus!
  • The ability to work an 8-hour shift, on a rotating schedule
  • Calm under pressure and confident in high-visibility comment sections
  • Organized, accountable, and consistent

Company Industry

  • Consulting
  • Management Consulting
  • Advisory Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Agent (Non-Voice): French

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BrickBrands

BE PART OF OUR GLOBAL TEAM AND MAKE AN IMPACT HERE AT BRICKBRANDS!

BrickBrands is a fast-growing company offering a lot of opportunities and valuable learning experiences that open doors for talented individuals to be a part of our global team. We embrace and promote diversity and inclusivity, the first step in building better relationships and conversations. Thus BrickBrands is always on the lookout for self-starters with the passion to excel and to join us in our mission: Create opportunities for brands and communities to speak.

As part of a fast-paced environment, the need for additional resources appears constantly. Therefore we aim to build a pool of talented individuals and have our very own ongoing recruitment. Searching for individuals who are highly interested in social media, marketing, and customer experience to be a part of the global environment and learn the BrickBrands Way.

Read More

https://jobs.smartrecruiters.com/BrickBrands/744000117782638-customer-service-agent-non-voice-french

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