Customer Service Agent

Globalcom Holding

Handling the following non-technical requests received from Walk-in Customers:

• Billing and Collections inquiries (provide customers with the bills and Statement of Account needed and assist with any additional clarification needed).
• Change of the payment method (From prepaid to postpaid or vice versa)
• Handle all ADSL & Fiber cancellations
• Handle all Switch ISP requests (outbound or switched from IDM/Cyberia to another ISP)
• Handling and escalating all compensations/refunds/free Hardware s requests to the supervisor to be checked (Internet & TV)
• Renewal issues (Internet & TV)
• Handle non-technical customer complaints, escalate, and follow up to ensure resolution (Internet & TV)
• Update any ticket opened by the Call Center Team or any other Unit, by adding the walk-in customer s feedback (Internet & TV).
• Assist the team to handle the Customer Service cases received through other channels (email-ticketing).