Customer Service Agent

Campus Education Institute

Employer Active

Posted 12 hrs ago

Experience

1 - 7 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Responsibilities:

  • Answer inbound calls
  • Answer clients' inquiries and help them use the company s services
  • Identify and qualify leads based on their needs and match them with company services.
  • Follow up with leads to ensure timely appointments and maintain ongoing communication.
  • Accurately document all interactions and appointments in the CRM system.
  • Meet or exceed daily, weekly, and monthly appointment setting targets.
  • Role involves responding to customers over the phone and resolving their inquiries.
  • Maintaining the customer experience and providing the best image to the company

Job Conditions:

  • Working location: Heliopolis (On Site)
  • Working days: Monday to Friday, Saturdays and Sundays are fixed off days.
  • Must be fluent in English with C1 Level
  • Good PC skills, especially MS Excel
  • Customer service skills
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Decision-making skills
  • Previous experience as a Customer support agent, Call Center agent is a plus.
  • Ability to work in the US Shift ( 3 PM - 12 AM ) & ( 6 PM - 3 AM )

Desired Candidate Profile

Must be fluent in English with C1 Level

  • Good PC skills, especially MS Excel
  • Customer service skills
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Decision-making skills
  • Previous experience as a Customer support agent, Call Center agent is a plus.
  • Ability to work in the US Shift ( 3 PM - 12 AM ) & ( 6 PM - 3 AM )

Company Industry

  • Education
  • Training
  • Teaching
  • Academics

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Agent

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Campus Education Institute

https://wuzzuf.net/jobs/p/vxqz4wp1zjwr-customer-service-agent-fluent-english-speaker-campus-education-institute-cairo-egypt