Customer Service Agent

RISEUP (Endemag for Administrative Skills Development)

Posted 30+ days ago

Experience

0 - 3 Years

Job Location

Cairo - Egypt

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Respond promptly and professionally to customer inquiries via phone.

Resolve customer issues efficiently, ensuring high levels of satisfaction and loyalty.

Document and track customer interactions, feedback, and resolutions in the CRM system.

Collaborate with internal teams to address complex or escalated customer concerns.

Provide accurate information about products, services, and company policies.

Follow up with customers to ensure their issues are fully resolved.

Identify recurring customer issues and suggest process improvements.

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Meet or exceed individual and team performance targets and KPIs.

Stay updated on company offerings, policies, and industry best practices.

Desired Candidate Profile

Bachelor s degree

B2 - C1 English Level

0-3 years of experience in customer service or a similar client-facing role.

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Ability to handle stressful situations with professionalism and composure.

Proficiency in using computers and customer management software.

Strong organizational and time management skills.

Ability to work independently and as part of a team.

Flexibility to work full-time, under a long-term contract, and on-site as required.

Commitment to delivering exceptional customer experiences.

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Agent

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RISEUP (Endemag for Administrative Skills Development)

https://wuzzuf.net/jobs/p/rb9y9wpehrdo-customer-service-agent-riseup-endemag-for-administrative-skills-development-cairo-egypt