Customer Service Agent
Vivo
Employer Active
Posted 9 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and in-person interactions.
- Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
- Document customer interactions and maintain accurate records in the company s CRM system.
- Collaborate with internal teams to address customer needs and escalate complex issues when necessary.
- Provide product and service information to customers, assisting them in making informed decisions.
- Follow up with customers to ensure their issues are resolved and their expectations are met.
- Identify opportunities to upsell or cross-sell products and services where appropriate.
- Maintain up-to-date knowledge of company products, services, and policies.
- Participate in ongoing training sessions to enhance customer service skills and product knowledge.
- Adhere to company protocols and standards to ensure consistent and high-quality service delivery.
Desired Candidate Profile
- Proven experience from 1 - 3 years
Company Industry
- Telecom
- ISP
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Agent
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