Customer Service Agent (VIP)
Mico World Limited
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Deliver exceptional, personalized customer service to VIP users, ensuring their inquiries and issues are resolved promptly and professionally.
Act as the primary point of contact for VIP clients, building strong relationships and fostering loyalty through proactive communication.
Handle escalated or complex cases with discretion, empathy, and a solutions-oriented approach.
Collaborate closely with cross-functional teams, including product, engineering, and marketing, to address VIP user feedback and enhance their experience.
Monitor VIP user activity and engagement, identifying opportunities to provide additional value or support.
Maintain accurate records of all VIP interactions, ensuring compliance with company policies and data privacy regulations.
Provide feedback and insights to management regarding VIP user trends, concerns, and opportunities for service improvement.
Assist in the development and implementation of VIP service protocols and best practices.
Participate in ongoing training and development to stay current with product updates and customer service techniques.
Support the onboarding of new VIP users, ensuring a seamless and welcoming experience.
Desired Candidate Profile
Minimum of 1 year of experience in customer service, client relations, or a related field, with a focus on high-value or VIP clients.
Proven ability to manage sensitive or complex customer situations with professionalism and discretion.
Excellent verbal and written communication skills in English; additional languages are a plus.
Strong problem-solving skills and the ability to think quickly under pressure.
Demonstrated ability to build rapport and trust with clients from diverse backgrounds.
Experience working in a fast-paced, user-focused environment, preferably within the tech or social app industry.
High level of attention to detail and organizational skills.
Ability to work independently and as part of a collaborative team.
Flexibility to work various shifts, including evenings and weekends, as needed to support VIP users.
Proficiency with customer service software, CRM systems, and digital communication tools.
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Agent (VIP)
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