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Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a timely and professional manner in both languages (Arabic-English)
- Provide accurate information regarding products, services, and company policies.
- Resolve customer complaints and issues effectively, ensuring a positive customer experience.
- Document all customer interactions accurately in the system.
- Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
- Participate in training and development activities to enhance skills and knowledge.
Desired Candidate Profile
Qualifications & Requirements:
- Diploma or Bachelore degree.
- Preferably Previous experience im a customer service or call center role.
- Excellent English language.
- Proficient in using computer systems and software.
Company Industry
- FMCG
- Foods
- Beverages
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Agent
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