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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
About the location:
A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.
REQUIRED FUNCTIONS:
1. Ability to apply timekeeping procedures (scheduling).
2. Be able to recognize all the elements specific to daily events (+ regular customers, VIPs and job descriptions).
3. Be able to accompany guests upon arrival to their rooms, handle their luggage carefully and efficiently, and present the interior of the room.
4. Ability to handle a request for a change of room (accommodation).
5. Be able to handle departing customers' luggage and transportation requests.
6. Ability to store and retrieve luggage and other items.
7. Ability to maintain a clean and tidy order at the hotel entrance and luggage room.
8. To be able to call customers by name and remember regular and VIP customers.
9. Project an image of friendliness, professionalism and dedication in order to personalize the service.
10. To be able to work with, assist and support the team of doormen, valets, concierges and receptionists.
11. Be able to drive and park hotel guests' vehicles, following the rules established by the hotel's Quality Criteria, with the utmost vigilance.
12. Keep Management and/or the Assistant Guest Service Manager informed of any customer-related problems, special requests, complaints, etc.
13. Be able to move and maneuver luggage trolleys and any bulky packages.
14. Report any deficiencies noted in guest rooms or floors to the concierge/guest services staff.
15. Ability to respond to any emergency or security problem.
16. Accept the flexibility of other tasks assigned by management staff.
17. Ability to use the telephone system.
18. Apply and master the quality standards linked to your function.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Agent
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Four Seasons Hotel
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.