Customer Service Agent
Ninja
Employer Active
Posted 6 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat, maintaining a friendly and professional demeanor.
- Assist customers with their issues regarding orders, product information, and service-related queries.
- Listen to customers' concerns and provide effective solutions in a timely manner.
- Document customer interactions accurately and maintain up-to-date records in the CRM system.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Collaborate with other departments to address customer needs and improve service delivery.
- Participate in training sessions to enhance product knowledge and service skills.
- Contribute feedback and ideas to improve the customer service process.
Desired Candidate Profile
High school diploma or equivalent; a bachelor's degree is a plus.
Previous experience in a customer service role, preferably in a fast-paced environment.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and a customer-centric mindset.
Proficiency in using customer service software and CRM systems.
Ability to work independently and as a part of a team.
Willingness to learn and adapt to new processes effectively.
Company Industry
- Internet
- E-commerce
- Dotcom
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Agent
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