Customer Service Agents

Client of NOK for Human Capital

Posted 30+ days ago

Experience

1 - 3 Years

Job Location

Egypt - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Handle inbound and/or outbound customer calls professionally and efficiently

  • Respond to customer inquiries regarding banking products and services
  • Resolve customer complaints and issues in a timely manner
  • Escalate complex cases when needed according to procedures
  • Maintain accurate records of customer interactions
  • Ensure compliance with bank policies and quality standards

Rotational shifts with rotational days off

On-site work at Mohandessin

Desired Candidate Profile

Graduates only

Males only

English proficiency level B2 or above

Previous customer service experience is a MUST

Strong communication and problem-solving skills

Ability to work in a fast-paced environment

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Agents

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Client of NOK for Human Capital

Nok Human Capital is hiring Call Center Agents on behalf of one of the largest and most well-known banks in Egypt, ADCB Bank. The role involves handling customer inquiries, providing accurate information, and delivering high-quality customer service in English.

https://www.careers-page.com/nokhc/job/8X37444V

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