Customer Service and Logistics Planner GlaxoSmithKline

GSK Saudi Arabia is committed to supporting Vision 2030 and the Saudi Arabian National Agenda including Saudization in line with the hiring and the training and development of Saudi National capability.

Role purpose

As a Customer Service & Logistics Planner you will manage inbound and outbound product flows to ensure excellent customer service and secure, compliant supply to first-trade customers. You will coordinate with internal Supply Chain Planning teams, Logistics Service Providers (LSPs), distributors, and regulatory colleagues to manage orders, stock-at-risk, returns and logistics operations in line with GSK Quality, GMP and EHS standards.

Key responsibilities

• Execute outbound order management to first-trade customers, including order placement, invoicing and handling customer complaints.
• Maintain integrity of material master and customer data in local systems to support logistics movements and order/invoice processing.
• Communicate planned inbound supply and advise distributors/LSPs of stock shortages or stock-outs.
• Identify and manage stock-at-risk due to shelf-life or saleable-date expiration; lead required actions across functions including write-off implementation.
• Manage product returns and support investigations of missing, out-of-spec or damaged inbound stock with LSPs, LOC and SCP teams.
• Coordinate logistics for pack changes, discontinuations, first-time imports, free samples, clinical trial deliveries and tender samples working with LSPs, GSK Regulatory and local authorities.
• Liaise with central move-product functions (e.g., control tower, site dispatch) to ensure full documentation for inbound product flow.
• Plan and oversee subcontract packing, re-work, conversion and combination of packs; ensure inventory visibility to Supply Chain throughout repacking activities.
• Ensure all activities comply with GSK Quality, Good Manufacturing Practices (GMP), and Environment, Health & Safety (EHS) standards and local regulatory requirements.

Basic qualifications

• Saudi National
• High school diploma (or local equivalent)
• 3+ years experience in supply chain, logistics or customer service operations
• Experience managing third-party logistics providers
• Knowledge and experience working within GMP and EHS requirements

Preferred qualifications

• Associate or bachelor s degree in a relevant discipline
• Excellent written and verbal English communication skills
• Strong interpersonal skills; able to interact with stakeholders at all levels
• Knowledge of logistics processes including inbound freight, customs, warehouse operations, road distribution and planning