Customer Service Associate - French Speaker

Quantanite

Posted on 23 Oct

Experience

1 - 2 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

French + English Customer Service Associate Cairo

Join a global company that s growing fast in Egypt.
Quantanite is a UK-headquartered Customer Experience and Business Process Outsourcing company with over 12 years of international success. We partner with global brands across Europe, the US and APAC, helping them deliver world-class service.


We ve recently launched our Cairo site and are expanding quickly and we re looking for talented French + English speakers to be part of our journey.


What You ll Do
  • Engage with customers via phone, email and chat to resolve queries and deliver an exceptional experience.
  • Troubleshoot issues and provide timely, effective solutions.
  • Develop a strong understanding of our clients products and services.
  • Log all interactions accurately in our systems.
  • Follow up with customers to ensure satisfaction.
  • Share feedback and ideas to help us continuously improve.
  • Follow company and data-protection policies at all times.
What We re Looking For
  • Fluency in French and English (advanced or fluent level).
  • Excellent written and verbal communication skills.
  • Customer-focused mindset and positive attitude.
  • Previous call-centre or service experience is an advantage.
  • Ability to work rotational shifts to support international clients.
Why Join Quantanite
  • 12 + years of global experience with trusted international brands.
  • Be part of a hyper-growth Cairo team as we expand in the region.
  • Competitive local salary & benefits.
  • Ongoing training through Quantanite University.
  • A diverse, inclusive, and high-energy culture.

???? Location: Maadi Technology Park, Cairo
???? Work Type: Full-time, On-site
???? Shifts: Rotational (to align with global markets)

Desired Candidate Profile

  • Minimum of 1 year of experience in a customer service, support, or related role.
  • Fluency in both French and English, with excellent verbal and written communication skills.
  • Proven ability to handle customer inquiries and resolve issues in a fast-paced environment.
  • Strong interpersonal skills and a customer-centric mindset.
  • Ability to work effectively in an office-based setting.
  • Familiarity with CRM systems and customer support tools.
  • Excellent problem-solving and conflict resolution abilities.
  • Attention to detail and strong organizational skills.
  • Willingness to work flexible hours, including weekends or holidays if required.
  • Demonstrated ability to work independently and as part of a team.

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Associate - French Speaker

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Quantanite

https://wuzzuf.net/jobs/p/cr7ddtbl7ij7-customer-service-associate-french-speaker-quantanite-cairo-egypt