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Experience
2 - 4 Years
Monthly Salary
AED 4,500 - 5,000 ($1,216 - $1,351)
Job Location
Education
Bachelor of Business Administration(Management), Bachelor of Arts(Communication), Any Graduation
Nationality
Any Nationality
Gender
Any
Benefits
Perks & Benefits As Per Labour Law, Medical Insurance, Life Insurance, Annual Air Ticket, Life Insurance, Medical Insurance, Paid Leaves, Visa
Vacancy
20 Vacancies
Job Description
Roles & Responsibilities
- Engage with customers through multiple channels, such as phone, email, and chat, ensuring a seamless experience across all touchpoints.
- Resolve customer inquiries and complaints with empathy and efficiency, turning potential frustrations into positive outcomes.
- Document and track customer interactions meticulously, providing insightful feedback to improve processes and enhance service quality.
- Identify and escalate complex issues to appropriate departments, ensuring timely resolution and maintaining customer satisfaction.
- Educate customers on product features and services, empowering them to make informed decisions and maximize their experience.
- Conduct follow-up communications to ensure customer satisfaction and retention, reinforcing the brand's commitment to service excellence.
- Stay updated on product knowledge and company policies to confidently address customer concerns and provide accurate information.
- Collaborate with team members to share best practices and develop strategies for enhancing the overall customer experience.
- Utilize customer service software to manage inquiries effectively, ensuring streamlined communication and record-keeping.
- Participate in training sessions to continuously improve skills and knowledge, demonstrating a commitment to professional growth.
Desired Candidate Profile
- High school diploma or equivalent; a degree in communications or business is a plus.
- At least 1-2 years of experience in customer service or a related field, showcasing your ability to handle diverse customer interactions.
- Strong technical skills with familiarity in customer relationship management (CRM) systems and basic office software.
- Exceptional verbal and written communication skills, allowing you to convey information clearly and effectively.
- Empathy and patience to understand customer needs while providing thoughtful solutions and support.
- Problem-solving abilities with a proactive approach to identifying issues and implementing effective resolutions.
- Team-oriented mindset, willing to collaborate and share insights to achieve common goals.
- Ability to handle stressful situations with composure, maintaining a positive attitude even under pressure.
- Flexibility to work varied shifts, including evenings and weekends, to meet the demands of our customers.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
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Medcare Hospitals & Medical Centres
The premium healthcare division of Aster DM Healthcare, is one of the pioneering healthcare providers in the region. With a focus on delivering a patient-centric journey as well as encouraging clinical excellence and state-of-the-art care, Medcare operates three multi-specialty hospitals including Medcare Hospital Safa Park Dubai, Medcare Hospital Sharjah and Medcare Women and Children Hospital in Dubai and one specialty hospital Medcare Orthopaedics & Spine Hospital. In addition, it has three specialty centres and 12 multi-specialty centres in key locations across Dubai and Sharjah. With a team of 350+ qualified healthcare professionals, Medcare promotes and supports the highest standards in preventive, curative and rehabilitative healthcare.
Read MoreJan Ordonez - Talent Acquisition
United Arab Emirates (UAE)
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