Customer Service Associate

Carry1st 

Employer Active

Posted 9 hrs ago

Experience

1 - 2 Years

Job Location

Egypt - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Carry1st is building the dominant commerce platform for Africa and the Middle East. Operating at the intersection of video games, publishing, and fintech, we scale awesome content in frontier markets by solving hard problems. We are partnered with top global game companies like Riot Games, Activision, and Tencent and we are backed by top investors like a16z, Bitkraft, Google, Konvoy, Riot Games, Sony, and Nas. As a Customer Service Associate, you will serve as the first point of contact for our Arabic-speaking customers and the broader (English-speaking) organization, providing support and resolving inquiries. You ll escalate problems and resolve them with the appropriate team when needed and work closely with the customer service team to improve processes and drive efficiency across the business. You will...

Play a crucial role in resolving day-to-day customer issues and tracking of customer inquiry and complaints

Assist in identifying transaction and fulfilment issues, discrepancies, and potential risks, promptly escalating them for resolution

Implement tactical changes in customer service to improve customer experience

Serve as the point of contact for the business, providing clear reporting on CS issues, insights, and trends.

Collaborate with cross-functional teams to address related concerns

Desired Candidate Profile

  • 1-2 years of experience in customer service roles, preferably in ecommerce, gaming sectors, or other high volume environments
  • Fluency in English with excellent communication skills
  • Strong problem-solving abilities and attention to detail
  • Ability to work flexible hours including potential shifts to accommodate customer needs.
  • Knowledge of trends and user interactions with the MENA region

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Associate

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Carry1st 

Carry1st is building the dominant commerce platform for Africa and the Middle East. Operating at the intersection of video games, publishing, and fintech, we scale awesome content in frontier markets by solving hard problems. We are partnered with top global game companies like Riot Games, Activision, and Tencent and we are backed by top investors like a16z, Bitkraft, Google, Konvoy, Riot Games, Sony, and Nas.

Carry1st is a fast-growing, dynamic place to work. And while we are laser-focused on building the flagship consumer fintech platform in Africa, our team is fully remote and 100% global - with people in 15+ countries!

At Carry1st, you will

Build awesome, industry-changing products every day

Grow with a VC-backed startup

Work from anywhere in the world with international teammates

Own shares in the Company - enabling you to benefit from the value you create

Some additional perks

Awesome equipment: Get everything you need to work effectively

Remote working allowance: Put an additional $600 / year to optimise your WFH experience

Learning and development: Attend courses, conferences and training events

Birthday leave: Enjoy a paid day off on your special day

We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Join us!

Learn more about Carry1st

Andreessen Horowitz shared why they invested in Carry1st

Forbes shares top payments companies that made the Fintech 50 in 2025'

Read More

https://apply.workable.com/carry1st/j/E21A839947/