Customer Service Associate (Multilingual)
Quantanite
Posted on 13 Mar
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
We are seeking proactive and customer-focused Customer Support Agents to join our growing Cairo team. In this role, you will be the first point of contact for our global customers, delivering high-quality support across phone, email, SMS, and online forms. The ideal candidate is an excellent communicator who can resolve issues effectively, manage high-pressure situations with professionalism, and contribute to an exceptional customer experience.
You will report to the Team Leader and work closely with cross-functional teams to ensure customer needs are met efficiently and empathetically.
Key Responsibilities
Core Functional Responsibilities
- Respond to customer inquiries via phone, email, SMS, and online forms in a timely and professional manner.
- Provide accurate and up-to-date information about products, services, and policies.
- Address and resolve customer complaints and issues effectively and empathetically.
Issue Resolution
- Troubleshoot and resolve product-related issues, collaborating with other departments where necessary.
- Escalate complex or unresolved cases to the appropriate teams for further support.br>
Feedback & Continuous Improvement
- Capture and document customer feedback, suggestions, and recurring issues.
- Share insights with internal teams to support process improvements and enhance the customer journey.
Brand Advocacy
- Maintain a positive, consistent, and professional brand voice across all customer interactions.
- Strengthen customer trust and loyalty by delivering empathetic and solution-oriented support.br>
Desired Candidate Profile
Essential:
- Minimum 1 years experience in customer service or account management, ideally within a technical or contact centre environment.
- Strong written and verbal communication skills.
- Demonstrated ability to handle high-pressure situations while multitasking effectively.
- Excellent problem-solving skills and attention to detail.
- Proficiency with customer service software and systems.
- Bilingual or trilingual with at least C1-level proficiency in Spanish, German, or French (in addition to English).br>
Preferred but not required:
- Bachelor s degree in a relevant field.
- Experience with quality assurance, process improvement, or review moderation.
- Familiarity with e-commerce and customer service platforms (e.g., Shopify, Aircall, UPS, Slack, Kustomer, Emplifi).
- Knowledge of social media platforms (Instagram, Facebook, Twitter) as customer service channels.
Company Industry
- Internet
- E-commerce
- Dotcom
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Associate (Multilingual)
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Quantanite
Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world s fastest-growing brands scale smarter, work faster, and deliver better service every time. We re not your typical outsourcing company. We believe great service is built on two things: smart tech and even smarter people. From our proprietary AI tools like M BIUS to our collaborative, people-first culture, we give our teams the tools, training, and trust they need to make an impact. If you want to be part of a forward-thinking, fast-moving, and inclusive global team that values both results and relationships, you ll feel right at home here.