Customer Service Associate
Lalamove
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Currently, we are launching our service to Riyadh, KSA and we are seeking several Customer Service Associates.
What You ll Do:
- Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat
- Support frontline CS operation teams to ensure operational excellence and excellent customer service.
- Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed
- Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.
- Complete ad-hoc assignments from CX Functional team.
- Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)
Requirements:
- Advanced skill in Excel & PowerPoint
- Good Communication Skills in both Arabic and basic communication in English
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
Company Industry
- Internet
- E-commerce
- Dotcom
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Associate
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