Customer Service Clerk

3MAS

Respond promptly and professionally to customer inquiries via phone, email, and online channels.

• Process orders, forms, applications, and requests with accuracy and attention to detail.
• Resolve product or service issues by clarifying customer complaints, determining the cause, and offering appropriate solutions.
• Maintain comprehensive records of customer interactions, transactions, comments, and complaints.
• Collaborate with internal departments such as sales, production, and logistics to ensure customer needs are met efficiently.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
• Provide detailed product and service information to customers, addressing any questions or concerns.
• Identify and escalate priority issues to the appropriate team members or management.
• Support the continuous improvement of customer service processes and standards.
• Assist in the preparation of regular customer service reports and feedback summaries.

• Excellent verbal and written communication skills in both Arabic and English.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency with remote communication tools and customer management software.
• Ability to work independently and efficiently in a remote work arrangement.
• Exceptional organizational skills and attention to detail.
• Demonstrated ability to handle multiple tasks and prioritize effectively.
• Professional demeanor and a positive, empathetic attitude.
• Willingness to learn about new products and services quickly.
• Flexibility to work full-time, under limited supervision, and adapt to changing priorities.
• Knowledge of marketing fundamentals and public relations
• Proficiency in Microsoft Office applications, especially Word and Excel.