Customer Service Coordinator - 3months - Dubai

Confidential Company

Multiple VacanciesEmployer Active

Posted 58 min ago

Experience

1 - 2 Years

Monthly Salary

AED 6,000 - 8,000 ($1,621 - $2,161)

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Benefits

Medical Insurance

Vacancy

8 Vacancies

Job Description

Roles & Responsibilities

Candidates with dependent or own visa valid for more than 6 months will only be considered.



  • Manage and resolve customer inquiries and complaints efficiently, ensuring a positive customer experience and prompt issue resolution.
  • Process customer orders, returns, and exchanges accurately, utilizing CRM systems and adhering to company policies and procedures.
  • Coordinate with internal departments, such as sales, logistics, and technical support, to facilitate seamless customer service operations.
  • Proactively follow up with customers on order status, delivery updates, and any outstanding issues to ensure customer satisfaction.
  • Maintain detailed and accurate records of customer interactions, transactions, and issues in the CRM system.
  • Identify and escalate complex customer issues to the appropriate channels for timely resolution.
  • Assist in the development and implementation of customer service strategies and initiatives to improve overall service quality.

Desired Candidate Profile

  • Possesses a High School Diploma or equivalent; a Bachelor's degree is a plus.
  • Demonstrates minimum of 1-2 years of experience in a customer service role, preferably within the Dubai market.
  • Exhibits fluency in English (written and spoken) is essential; Arabic proficiency is highly desirable.
  • Showcases excellent communication, interpersonal, and problem-solving skills.
  • Displays strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
  • Demonstrates proficiency in CRM software, Microsoft Office Suite (Excel, Word, Outlook).
  • Exhibits a customer-focused attitude with a passion for delivering exceptional service.

Employment Type

    Contract

Company Industry

Department / Functional Area

Keywords

  • Customer Service Representative
  • Service Desk Coordinator
  • Customer Success Associate
  • Customer Experience Agent
  • Customer Support
  • Customer Support Agent

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Confidential Company