Customer Service Coordinator Majid Al Futtaim

ROLE PROFILE

• Maintain a thorough knowledge of the assigned SMBU operating assets (shopping centre s) facilities, stores/locations, mall layout and any on-going / upcoming promotional activities including Information Desk / Booths opening and closing hours and procedures.
• Ensure smooth day to day operations of the Customer Service Information Desk / Booths under the direction of Supervisor / Manager Customer Service and in accordance with the established Customer Service guidelines in order to serve the customers with qual
• Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company s established grooming / professional attire standards to promote Majid Al Futtaim Properties image.
• Responsible for efficient and professional handling of all routine /minor customer complaints / enquiries (both on the phone and in person) on a daily basis. In addition, perform meet and greet duties for tour related groups, educational institutions,
• Handle all retail related complaints received from tenants and inform the relevant security, maintenance and other concerned SMBU departments immediately. Ensure that all tenant related complaints are addressed on a timely basis.
• Achieve yearly Gift Card sales target in the assigned Shopping Centre and ensure that all cash handling relating to it follow strict adherence to the SMBU Finance guidelines / procedures.
• Assist the Shopping Centre customers in performing the necessary procedures for services like car cleaning and valet services, gift wrapping, stroller rental, wheelchair loans, etc. In-addition facilitate the customers in the event of Lost and Found funct
• Ensure that the assigned Shopping Centre always looks its best in terms of cleanliness and report any problems or concerns immediately to the Supervisor / Manager Customer Service for timely resolution.

REQUIREMENTS

• Bachelor s degree of Business Administration, Public Relations, or any relevant field.
• 2 - 3 years work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry, etc.
• Very good English level.
• Excellent Communication skills
• Excellent problem solving skills

WHAT WE OFFER

• At Majid Al Futtaim, we re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work from any country in the world for 30 days a year.
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.