Customer Service Coordinator

Sakkary Machinery

Handle basic after-sales inquiries (warranty, maintenance, spare parts, visits, etc.).

Open tickets/requests for the technical team when there is a problem and follow up until it s solved.

Record all calls and feedback on the CRM / Excel sheets in an organized way.

Remind customers about maintenance visits and service schedules when needed.

Help build strong, long-term relationships with our customers and show a professional company image.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
• Strong organizational and multitasking abilities to manage multiple requests and priorities effectively.
• Demonstrated problem-solving skills and a proactive approach to addressing customer needs.
• Proficiency in using CRM systems and Microsoft Office applications.
• Ability to work on-site in a fast-paced, office-based environment.
• Attention to detail and accuracy in handling customer information and documentation.
• Experience coordinating with technical and sales teams is highly desirable.
• Strong sense of accountability and commitment to delivering high-quality service.
• Fluency in Arabic and proficiency in English (written and spoken) is preferred.