Customer Service Coordinator
Majid Al Futtaim
Employer Active
Posted 6 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Deliver high-quality customer service at the mall s Information Desk, ensuring smooth day-to-day operations.
- Maintain updated knowledge of mall amenities, store locations, promotions, and upcoming events.
- Assist visitors by providing clear directions and responding to inquiries in person or via phone.
- Manage customer feedback and resolve complaints courteously, following established service procedures and SLAs.
- Support the execution of the Gift Card program and ensure accurate cash handling in compliance with policies.
- Collaborate with the mall s operations and marketing teams to enhance customer engagement initiatives.
- Ensure all customer interactions reflect Majid Al Futtaim s service excellence and brand standards.
Skills Set
- Frontline customer service and complaint handling.
- Communication and conflict resolution.
- Point-of-sale and payment handling accuracy.
- Knowledge of mall operations and guest relations.
- Professional presentation and teamwork.
Desired Candidate Profile
High school diploma or equivalent; a diploma or certification in hospitality or customer service is an advantage.
Minimum 2 years of customer service experience within a reputed shopping mall or luxury hotel environment in the GCC.
Excellent communication, interpersonal, and problem-solving skills.
Strong organizational and multitasking abilities.
Ability to remain calm, professional, and approachable in a fast-paced setting.
Company Industry
Department / Functional Area
Keywords
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Majid Al Futtaim
Majid Al Futtaim is a leading diversified group headquartered in Dubai, operating across retail, real estate, leisure, and lifestyle sectors. Through its landmark shopping malls and mixed-use developments, the company has redefined modern living experiences in the Middle East. Majid Al Futtaim Properties continues to set industry benchmarks in service, innovation, and sustainability creating destinations that inspire, entertain, and connect communities across the region.