Customer Service Coordinator
Majid Al Futtaim
Employer Active
Posted 13 hrs ago
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Gender
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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Title
Customer Service Coordinator Majid Al Futtaim Properties Dubai, UAEbr>
Job Details
Country: UAE
City: Dubai
Industry: Retail
Function: Customer Support
Job Type: Full-time
Key Responsibilities
- Support daily operations of the Customer Service Information Desk, ensuring compliance with all service procedures and standards.
- Provide customers with accurate information about mall amenities, store locations, promotions, and events.
- Manage inquiries and resolve complaints with professionalism and efficiency in line with service policies.
- Assist in executing the Gift Card program, ensuring accurate transaction handling and documentation.
- Maintain up-to-date knowledge of mall facilities, store listings, and promotional activities to provide timely assistance.
- Coordinate with internal departments to ensure the best possible customer experience.
- Handle cash and payment transactions in compliance with financial procedures and security guidelines.
- Maintain a neat, welcoming, and organized Customer Service Desk area.
- Prepare reports and support the supervisor in daily operational tasks and record-keeping.
- Represent the Majid Al Futtaim brand by maintaining high grooming, etiquette, and professional standards.
Desired Candidate Profile
High school diploma or equivalent; additional certifications in hospitality or customer service are an advantage.
Minimum of 2 years experience in customer-facing roles within shopping malls, hospitality, or retail.
Excellent communication and interpersonal skills with fluency in English (Arabic preferred).
Strong customer service orientation with the ability to manage high footfall environments.
Confident handling customer concerns tactfully and resolving issues quickly.
Professional appearance and a friendly, approachable demeanor.
Ability to multitask effectively and maintain attention to detail under pressure.
Proficiency in basic computer applications and point-of-sale systems.
Company Industry
Department / Functional Area
Keywords
- Customer Service Coordinator
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Majid Al Futtaim
Majid Al Futtaim Properties, part of the Majid Al Futtaim Group, develops and manages world-class retail, leisure, and lifestyle destinations across the Middle East, Africa, and Asia. Known for its iconic malls such as Mall of the Emirates and City Centre brands, the company is committed to excellence, sustainability, and delivering unparalleled customer experiences through innovation and world-class service.