Customer Service Coordinator - Temporary Majid Al Futtaim

ROLE SUMMARY

• Maintain up-to-date knowledge of mall assets, services, layouts, stores, and promotions to ensure smooth Customer Service desk operations.
• Ensure efficient daily operations of the Customer Service Information Desk in line with established policies, procedures, and management guidance.
• Deliver exceptional customer service by assisting with inquiries, directions, promotions, calls, and assigned mall services while maintaining a professional, courteous attitude.
• Handle and resolve customer complaints across all channels professionally within SLA, escalating issues when required.
• Coordinate closely with tenants, retailers, and internal departments (security, maintenance, etc.) to ensure smooth operations and issue resolution.
• Manage customer services and programs such as gift cards, loyalty programs, valet, stroller/wheelchair rentals, gift wrapping, lost & found, and other mall services.
• Ensure accurate inventory control, proper payment handling, compliance with finance procedures, and reporting of discrepancies or shortages.
• Uphold company image, grooming standards, code of conduct, and values; support marketing events, maintain mall appearance, tenant relations, directories, and provide required reports.