Send me Jobs like this
Nationality
Indian
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Act as the primary point of contact for customers, addressing inquiries and resolving issues in a timely manner, ensuring a seamless experience.
Utilize customer relationship management (CRM) software to track interactions, manage inquiries, and maintain accurate customer records for personalized service.
Proactively identify customer needs and provide tailored recommendations, enhancing customer satisfaction and promoting loyalty to the brand.
Collaborate with cross-functional teams, including sales and technical support, to escalate issues and ensure efficient resolution of complex problems.
Basic accounting knowledge with hands-on experience in invoicing, billing, and charge verification.
Experience working with logistics ERP systems or billing platforms is an added advantage.
Ability to coordinate with the finance team to ensure accurate and timely customer invoicing.
Desired Candidate Profile
Bachelor’s degree in Business Administration, Communications, or a related field to ensure a strong foundation in customer relations.
Basic Accounts and Invoicing, billing experience should be there.
Shipping, logistics experience is a must.
At least 2 years of proven experience in a customer service role, preferably within the industry to bring relevant insights and skills.
Certification in customer service management or a related field to demonstrate commitment to professional development and excellence.
Experience in a fast-paced environment, showcasing the ability to multitask and adapt to changing situations efficiently.
Employment Type
- Full Time
Company Industry
- Logistics
- Transportation
- Warehousing
- Courier
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Representative
- Team Collaboration
- Client Relations
- Product Knowledge
- Empathy
- Customer Experience Associate
- Support Services Executive
- CRM Software
- Invoicing
- Billing
- Account Handling
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Aeon Shipping (PVT) LTD
Aeon Shipping Pvt Ltd is a leading logistics and shipping solutions provider specializing in international freight forwarding, vehicle and household goods shipping, and project logistics. With a strong global network and commitment to customer satisfaction, we ensure seamless end-to-end logistics solutions for individuals and businesses worldwide.
Similar Jobs
Customer Service Executive
SEVEN SEAS SHIPCHANDLERS LLC
- 0 - 3 Years
- Dubai - United Arab Emirates (UAE)
Customer Service Representative
Adecco Holding Emirates B.V. (Dubai Branch)
- 1 - 6 Years
- Dubai , Abu Dhabi - United Arab Emirates (UAE)
Administration Assistant
Globe Pathway HR Consultancy
- 0 - 2 Years
- Dubai , Abu Dhabi , Ajman - United Arab Emirates (UAE)