customer service & documentation specialist

Middle East Shipping Li...

Employer Active

Posted 5 hrs ago

Experience

5 - 7 Years

Job Location

Alexandria - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Manage end-to-end import documentation and release for shipments in Alexandria.

  • Send arrival notices and provide timely status/ETA updates to customers and brokers.
  • Verify release requirements (OBL/telex/sea waybill, approvals, holds) and issue D/O after payment confirmation.
  • Coordinate NAFEZA / ACI (ACID) follow-up to ensure compliance and avoid clearance delays.
  • Handle amendments, discrepancies, and customer requests; escalate issues and track closure.
  • Prepare/validate invoices for local charges including storage/demurrage/detention, and support extension requests when approved.
  • Provide limited export counter support related to documentation/release/invoicing when required.

Desired Candidate Profile

Minimum 5 years of experience in a Customer Service Counter / Documentation / Import Counter role (shipping line, liner agency, freight forwarder, or logistics company).

  • Practical experience handling import release processes and customer/broker coordination.
  • Working knowledge of NAFEZA / ACI (ACID)-related follow-ups and documentation readiness.
  • Strong English communication (email + phone) and professional customer handling.
  • Good MS Office skills (Excel, Outlook); experience with shipping/agency systems is a plus.

Company Industry

  • Shipping
  • Freight

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service & Documentation Specialist

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Middle East Shipping Li...

https://wuzzuf.net/jobs/p/yefl04w0xjfc-customer-service-documentation-specialist-middle-east-shipping-line-msl-alexandria-egypt