Customer Service Executive -Female Arabic & English Speaker Apex Auto Garage

We are seeking a dynamic and customer-focused Customer Service Representative to join our team. The ideal candidate will be fluent in both Arabic and English, with excellent communication skills and a passion for delivering outstanding customer service. This role involves assisting customers with inquiries, resolving issues, and providing information about our products and services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in both Arabic and English.
• Provide accurate information regarding products, services, and policies.
• Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
• Maintain a high level of professionalism and empathy in all interactions.
• Document and update customer records accurately.
• Collaborate with other departments to resolve complex issues.
• Identify and escalate priority issues to the appropriate channels.

Qualifications:

• High school diploma or equivalent; a bachelor s degree is a plus.
• Fresher Or Experience in a customer service role,
• Fluency in both Arabic and English (spoken and written) is required.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficient in using customer service software and Microsoft Office .