Customer Service Executive .

Employer Active

Posted 2 hrs ago

Experience

1 - 3 Years

Monthly Salary

AED 2,000 - 3,000 ($541 - $811)

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Act as the primary point of contact for customers, addressing inquiries and resolving issues with a focus on customer satisfaction.
  • Gather and analyze customer feedback to identify trends and suggest improvements to products and services.
  • Utilize CRM software to document interactions and ensure timely follow-up on customer concerns.
  • Provide timely and accurate information regarding products, services, and promotions to enhance customer knowledge.

Desired Candidate Profile

  • Bachelor's degree in Business Administration, Communication, or a related field, enhancing problem-solving capabilities.
  • Minimum of 2 years of experience in customer service or a related field, providing a solid foundation in service delivery.
  • Proficiency in customer relationship management (CRM) software, ensuring efficient tracking and management of customer interactions.
  • Fluency in English, with additional language skills preferred to cater to a diverse customer base.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Team Collaboration
  • Customer Care Representative
  • Call Management
  • Product Knowledge
  • CRM Software
  • Sales Promotion
  • Customer Relations Agent
  • Support Specialist
  • Communication Skills
  • Customer Support
  • Customer Experience Executive
  • Help Desk Representative

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