Customer Service Executive Freight Systems DWC LLC

Employer Active

Posted 7 hrs ago

Experience

2 - 4 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Indian

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Act as the primary point of contact for customers, addressing inquiries and resolving issues with a focus on customer satisfaction.

  • Gather and analyze customer feedback to identify trends and suggest improvements to products and services.

  • Utilize CRM software to document interactions and ensure timely follow-up on customer concerns.

  • Handle day-to-day customer service activities for import and export shipments.

  • Coordinate air, sea, and land freight movements with shipping lines, airlines, transporters, and overseas agents.

  • Provide shipment updates and respond promptly to customer inquiries.

  • Monitor shipment status and ensure timely delivery.

  • Resolve customer complaints and operational issues efficiently.

  • Coordinate with customs clearance, warehouse, and transport teams.

  • Maintain accurate records in freight forwarding systems/ERP.

  • Ensure compliance with company procedures and international shipping regulations.

  • Support sales teams with service updates, and customer follow-ups.

  • Build and maintain strong relationships with clients and overseas partners.

  • Provide timely and accurate information regarding products, services, and promotions to enhance customer knowledge.

Desired Candidate Profile

  • Bachelor's degree in Business Administration, Communication, or a related field, enhancing problem-solving capabilities.
  • Minimum of 2 years of experience in customer service or a related field, providing a solid foundation in service delivery.
  • Proficiency in customer relationship management (CRM) software, ensuring efficient tracking and management of customer interactions.
  • Fluency in English, with additional language skills preferred to cater to a diverse customer base.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Customer Service Representative
  • Team Collaboration
  • Client Relations
  • Product Knowledge
  • Empathy
  • Customer Experience Associate
  • Support Services Executive
  • CRM Software

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Freight Systems DWC LLC

Founded in 1988 as a forwarding company, FSL today has grown rapidly in its range of services, turnover and geographic coverage, establishing itself as a leading forwarder worldwide.

Jennie - GM-HR

P.O.Box 61243 , Jebel Ali, Dubai,UAE Dubai Logistics City P.O BOX :61243, Dubai, United Arab Emirates (UAE)

https://www.freightsystems.com

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